Operational policy

Teacher expectations

A practical guide to sector approval, booking responses, lesson attendance, student context, payouts, and professional conduct.

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Access

Sector approval and teaching fit

  • Teachers can express interest in multiple sectors, but Expert Education may approve, pause, or limit access based on experience and sector needs.
  • Kids, Academy, Groups, and Business can require stricter review because learner age, course structure, business formality, and group progress matter.
  • Teacher profiles should accurately describe strengths, experience, subjects, languages, rates, and lesson style.
  • Smoke/demo users are internal testing accounts and must not be treated as public teaching or student traffic.

Bookings

Availability, requests, and recurring schedules

  • Keep Marketplace availability current so students only request times you are realistically prepared to teach.
  • Respond to requests before expiry. Accept only if you can attend, teach the requested focus, and honor the time shown.
  • Recurring requests should be accepted only when the weekly pattern is sustainable; declining cleanly is better than creating unreliable lessons.
  • Use teacher response notes when the student needs preparation guidance, schedule context, or a clear explanation.

Classroom

Attendance records and lesson completion

  • Join through the scheduled classroom page so the platform can record attendance and help resolve later disputes.
  • Meeting links and completion actions are timing-guarded; if a lesson is too early or no longer open, follow the on-page guidance instead of forcing a workaround.
  • No-show claims should be made only after the configured wait period and should reflect what actually happened.
  • Lesson completion notes should be specific enough for future review, student continuity, and payout confidence.

Learners

Using student profiles responsibly

  • Student profiles exist to help teachers understand goals, level, learning preferences, continuity, and support needs.
  • Use teacher-visible notes for teaching preparation only. Do not expose private learner context outside the platform.
  • For child learners, keep the lesson safe, age-appropriate, and aligned with parent-managed expectations.
  • When a student changes teachers, saved lesson context should help the next teacher start with less guesswork.

Money and conduct

Payout readiness and professional standards

  • Platform-managed payouts depend on accepted/completed lesson records, attendance policy, and admin release checks.
  • Pro teachers may operate more independently, but public profile claims and inquiry handling should still be accurate and professional.
  • Do not move platform-managed students into untracked arrangements when the booking belongs inside Expert Education.
  • Teachers should communicate respectfully, protect student safety, avoid misleading claims, and raise issues early when a class cannot proceed.

Teach with clear rules and cleaner records.

Explore Pro Read student policy